Returns Policy
We offer two general types of products: Stock items and Custom items.
Stock items are fully returnable and exchangeable.
Custom items (which will be marked as Custom in the order process), are not returnable nor exchangeable due to their individualized nature. If we have made a mistake on the size of a custom garment, and it is clearly our fault, we will indeed correct the problem free of charge. If we have made the garment to the measurements provided and it doesn't fit due to improper measuring, we can offer to correct the problem for a fee to be determined. This is where I will also state: Never give a pant measurement for a custom garment. Always give actual cloth tape measurements.
Musical Instruments: We normally do not offer any exchange or return service for musical instruments that show signs of use due to health reasons. In rare circumstances of buyer remorse we will offer to accept returns but we will assess a re-stocking fee we will determine once we examine the instrument for signs of use. If we can determine it is safe to accept a returned instrument we will contact you with the amount of the restocking fee. We do this to protect our customers. Our commitment to our customers is to sell only new instruments.
You can return stock items with a note detailing what you want done (i.e. exchange or refund). Exchanges will be shipped based upon current stock; refunds will be given the day the product arrives here. Please insure your shipment to us. We cannot refund items lost enroute to us. We do not refund the original shipping charges, only the merchandise cost. We reserve the right to charge a 25% restocking fee for items drop shipped from suppliers factory, per their policies, if our customer refuses or returns the shipment. This applies only to orders drop shipped from our suppliers if they have a re-stocking fee policy.
We do not pay you for shipping for items you send back to us for exchanges. We do not charge you shipping on the items we send on an exchange.
We will pay for the return shipping if we have sent you the wrong item, or it arrives damaged or defective, but you must call us before sending the damaged/incorrect item for us to issue a pre-paid label for you to send it back free of charge. We will not reimburse return shipping on defective/incorrect items if you elect to return it using any other method than our free return label.
Returns & Exchanges Address: FedEx/UPS/US Mail send to: J. Higgins, Ltd. 10559 Lackman Rd., Lenexa, KS 66219
Shipping To You in the USA:
All of your shipping charges and product charges will be shown at checkout before you complete your order.
Shipping To You In Another Country:
We ship all over the world. All of your shipping charges and product charges will be shown at checkout (in US dollars) before you complete your order. Products shipped outside of the USA will be subject to additional customs charges.
Express Shipping
Express shipping is available! We use UPS Overnight and UPS 2nd day, Priority Mail and standard mail. UPS Overnight and UPS 2nd day orders must be received by 12pm CST Monday through Friday, and we will contact you if the items are not in stock. Weekends do not count on overnight and 2nd day. For example, if you order an overnight or 2nd day service on a Friday your order will arrive Monday for overnight or Tuesday for 2nd day.